privacy policy

Business details

This is the privacy notice of Longview Care Home. Our registered office is at Brimscombe Farm, Brimscombe, Stroud, Glos, GL5 2QW. Longview Care Home is registered with the Care Quality Commission to provide residential care to its service users.

Aims of this notice

Longview care Home is required by law to tell you about your rights and our obligations regarding our collecting and processing any of your personal information, which you might provide to us. We have a range of policies and procedures to ensure that any personal information you supply is only with your active consent and will always be held securely and treated confidentially in line with the applicable regulations. We have listed the relevant documents below and can make any available.

What personal information we collect about: a) service users b) staff and c) third parties

  1. Service users. As a registered care provider, we must collect some personal information regarding our service users, including financial information, which is essential to our being able to provide effective care and support. The information is contained in individual files (manual and electronic) and other record systems, all of which are subject to strict security and authorised access policies. Personal information that becomes inactive, eg from enquiries or prospective users who do not enter the service is also kept securely for as long as it is needed, before being safely disposed of.
  2. Staff and volunteers. The service operates a safe recruitment policy to comply with the regulations in which all personal information obtained, including CVs and references, is, like service users’ information, securely kept, retained and disposed of in line with data protection requirements. All staff are aware of their right to access any information about them.
  3. Third parties. All personal information obtained about others associated with the delivery of the care service, including contractors, visitors, etc will be protected in the same ways as information regarding service users and employees.

How we collect information

The bulk of service users’, staff and thirds parties’ personal information is collected directly from them, their families or healthcare professionals or through form filling, mainly manually, but also electronically for some purposes. For service users, we might continue to build on the information provided in enquiry and referral forms, and, for example, from needs assessments, which feed into their care and support plans. For staff, personal information is obtained directly and with consent through such means as references, testimonials and criminal records (DBS) checks. When recruiting staff, we seek applicants’ explicit consent to obtain all the information needed for us to decide to employ them.

All personal information obtained to meet our regulatory requirements will always be treated in line with our data security and protection and confidentiality policies. Our website and databases are regularly checked to ensure they meet all privacy standards and comply with our general data protection security and protection policies.

What we do with personal information

All personal information obtained regarding service users, staff and third parties is used only to ensure that we provide a service, which is consistent with our purpose of providing a person-centred care service, which meets all regulatory standards and requirements. It will not be disclosed or shared for any other purpose.

How we keep your information safe

We have a range of policies that enable us to comply with all data protection requirements. These include (but are not limited to):

  • General Data Protection Regulation (“GDPR”) and Data Security and Protection Policy
  • Data Quality and Record Keeping Policy
  • Confidentiality Policy
  • Staff Guidance on data Sharing and Security
  • Governance Policy
  • Staff Code of Conduct
  • Complaints Policy

With whom we might share information

We only share the personal information of service users, staff and others with their consent on a “need to know” basis, observing strict protocols in doing so. Most information sharing of service users’ information is with other professionals and agencies involved with their care and treatment. We will not disclose information about our employees without their agreement, eg when providing a reference.

The only exceptions to this would be where we are required by law to provide information, eg to help with a criminal investigation or we are required by the Local Authority or CQC to provide the information. We would inform the individual concerned and obtain their prior consent if necessary and appropriate.

Where we provide information for statistical purposes, the information is aggregated and provided anonymously so that there is no privacy risk involved in its use.

How personal information held by the care provider can be accessed

There are procedures in place to enable any staff member or third party whose personal information we possess and might process in some way to have access to that information on request. The right to access includes both the information and any uses which we might have made of the information.

How long we keep information

There are protocols in place that determine how long we will keep the information, which are in line with the relevant legislation and regulations.

How we keep our privacy policies up to date

We review our data security and protection policies, procedures and protocols regularly and up-date them as necessary.

This Notice does not form part of an Employment Contract, other terms of engagement or a service user’s residency contract.

Website Privacy Policy

The Information we collect

Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site. The information we collect is clearly set out on the web page on which we collect it. See for example our registration page and order form. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.

Why we collect it

We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally. Depending upon your selections for our data protection questions we may arrange for you to be sent information about related products and services from us and carefully selected third parties. You may update the answers to your questions at any time.

Who we disclose it to

We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent.

If you give your consent, we will pass your contact details to third parties who may then occasionally send communications to you to provide information, offers and services that may be of interest to you.

In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you.


Keeping information about you secure is very important to us and this website is encrypted using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Accessing and updating your personal information

We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Instructions about how to do this are available from


If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact We will endeavour to respond to you promptly.